Faulty tv

I bought TCL 65 inch google tv on 19 October 2025 at Incredible conection Ballito I even paid for an extended warranty they if anything should be faulty they will send a technician to fix it as long as it still under warranty from Saturday the 21st March 2026 the tv has been giving me problems it just switches off while watching it I reported it the next day 22nd March 2026 Sunday they said they will contact TCL on monday came monday no one got back to me until I phoned them they sent me from pillar to post until I got hold of their store manager the salesperson that sold me the tv we spoke I gave her all the details the she wanted waited 2days contacted the store again to ask for when they will send the technician they said they dont know now if they dont know who is suppossed to know im deeply frustrated my contact no is *** Thokozani Mavundla