Faulty Samsung Charger

Good Afternoon

I bought a Samsung wireless charger from your Fourways branch in November 2017

It worked until early January 2018, then it would intemittantly work.

I booked it in at “TecheXperts” and Nathi the staff member was incedible in his service to me.

My complaint is as follows.

Under the CPA law if a product is faulty at the CONSUMERS discretion refund repair or replace.

I have told the guys i dont want a repair done on my unit, why you may ask. Well its simple, the product has not even lasted three months. Why should i accept a faulty product which i paid good money for, my money was and is still legal tender, my money did not after three months give half the promise it did at time of purchase.

I am sorry, this repair attitude is not on, i did not spend almost a 1000 rand on a product just to send it to a repair place and we all know it will be repaired again and again as no repaired product i ever owned was fixed another problem popped up.

In my view why have a technical centre that cant make a decision? The technician tested two phones and neither worked with the device, the one phone worked in one position.

That should be sufficiant for a exchange or a refund. It cant be that now another person has to test it, where does it end??

Simply put, if Incredible connection cant give me a gaurentee then i wont buy from them, i wont buy a item as a lucky dip that it will have to be repaired within such a little time, i will buy if they can take ownership and refund or replace at my choice as per the CPA.

In my view to send a item for repairs in half the CPA time let alone a third of a warrenty is passing the buck.

The staff at the branch were excellent in helping me but i dont want a repair.