Faulty modem, no refund

<p>On 04 Feb 17 I returned a Netgear AC750 router to the galleria branch due to it not working properly. It would drop wifi, not connect to ADSL line, lock up etc. I tried various things including a firmware upgrade to no avail. The technical salesman, Ray, did not want to refund me as I had purchased it on 16 Oct 16. I then spoke to the manager, Pam, and said I do not want this modem anymore as it is faulty. She said they would book it in as a DOA and get my fefund on Monday. A few days later Ray called me and said that the supplier had requested it to be sent back to them. This is not what the Manager had told me, but I accepted it. Since then I have not heard a word from the Galleria branch. This morning I called the branch and spoke to the manager, Pam, and asked what was happening. She said she couldn't remember all the details and would phone back. A few minutes later, Ray, the technical person, not Pam called back and said they still haven't heard anything. This has been over a month. This is unacceptable and told him I would be taking it further with your head office and social media. I am very unhappy with this service, and promises that were made by the Manager, Pam, only to be told a different story a few days later. I had to buy another modem on 4 Feb 17 otherwise I would not have internet at home. So this exercise has cost me R2200 for the faulty modem plus R2700 for the new modem. The job card no for the faulty modem is: 098600.</p> <p>I want this problem sorted out asap as this is not the service I expect from your company, and if it is not sorted will ensure that I never buy at your store again and will make sure that I let all my friends know not to buy from you. <br /><br /></p>