1 reviews | Active since Mar 2014
faulty Drone + poor call centre
Hi<br> <br> I bought a parrot Drone online (order 31954).<br> The drone worked the first time I used it. From there on, it did not create a wifi signal. <br> After some research online, the general consensus was that the main board that creates the wifi network is faulty. At this point in time, i should have contacted incredible connection and returned the drone.<br> <br> I wanted to make it work as i had some footage to shoot the next day, so I bought another main board for R1400. I installed the main board, and the wifi signal does create, but it gives the error ' Pic Watchdog error', which is apparently also a main board fault.<br> <br> This leads me to believe that my actual unit was faulty from the start.<br> I am incredibly frustrated by this whole experience and wish to return the drone for my money back, this is not worth the hassle.<br> <br> The frustration does not stop there.<br> When i called the support line, they gave me the number *** to call, which does not work as it says all extensions are busy and then hangs up.<br> <br> I called the support line again who asked me to call *** instead. again this number has a prompt that says ' transferring', but after a about 2 minutes it hangs up.<br> <br>
Your complaint is being investigated
Regards
Customer Care
Best regards,
Your complaint is being investigated
Regards
Customer Care
Best regards,
