Faulty ad for IPad Pro

Incredible connection at its best, they had advertised an ipad for special to be purchased online only, on the 17th of April 2020 I had contacted their online assistance to enquire how I can go about to purchase the device. I was advised that the product can be bought at a store level once the stores reopen. I had visited my nearest store to purchase and was advised this is online only which I knew already but was going with what I was advised. on the 7th of May 2020 I had discovered the product was available to purchase at the sale price and I needed to add to cart, with many issues with their online system I was able to add the product and when going to proceed to checkout I was given a message to say the product quantity is unavailable when it was still being advertised as a sale item with no disclaimer of while stocks last for it. I had contacted their virtual assistance again and was assisted by a person Named Howard, the person continued to try and find loops to avoid me from getting the product, I was told to search for the product code which I did and the product did not populate, I was then requested by the agent to give a detailed description of how I am locating the product on their website because their team does not know hoe to navigate their website. I had explained in full detail how to locate the product, the agent responded saying one moment and after I responded, the agent had ended that virtual chat and removed all prior messages. to the member of staff please build on your customer service and can the online head office team attend to customers when they send an escalation, this is not on incredible connection.

I am not the only person to have an issue with this agent as he has a reputation with another frustrated customer