False advertising

On their pamphlet for 27 April - 2 May 2022, they advertise Chromebook laptops with a guaranteed trade in offer. It states "Trade in any old laptop and get a guaranteed minimum of R3000 off your new Chromebook" . This is a hoax as I found out today. I went to Mall of Africa branch and waited over an hour as their system was offline. When they finally were online they told me that they could not find the model no of my Dell laptop and hence can only offer me R45. I asked them how is this possible when their add says R3000 minimum. They could not offer me an explanation besides that they needed the model no. I went back to my car switched on my laptop and found the model no. I decided to go to Centurion mall branch as the staff at Mall of Africa are terribly rude. Centurion Mall branch tech support lady told me that their system does not work with Dell laptops. I queried how is this possible as this is not what the ad states. She then told me she cannot find the model no. I switched on the laptop and showed it to her. She then offered me R145 for my Dell i5 laptop. I then called the manager as this was ridiculous and a total waste of my time. He told me he will go check with his emails. He then returned 30 mins later to tell me the trade in offer only applies to a HP i7 laptop. I told him the ad did not state this and he had no answer.

What a bunch of ******, they need to be held accountable for this!!!