FALSE ADVERTISING

In July I took out two new A54 contracts with Vodacom at Incredible connections. I first went to Incredible Connections at Nicolway, where they showed us the phones in their cellphone pamphlets. I asked the guy who was helping us, if each of the A54 phones comes with the pods that are displayed as part of the package and he rep**** yes.

On 18 July, I then went to Incredible Connections, this time at Sandton City. Before applying for the contract, I asked the lady assisting me two questions: 1. When does the promotion end and if the pods are part of the contract. She answered as followed: 1. Promo is valid until 6 August 2023 and 2. yes, the pods are included, however, I will have to claim the pods from Samsung once I have the contract in place. Unfortunately, due to the fact that I didn't have an existing sim card (number) that I wanted to use for the contract, we agreed I will return on Saturday 22 July with the said sim and complete the process.

True to form, I returned on Saturday 22 July and completed the process. I was told to claim the pods from Samsung and told that if there was anything wrong, faulty or otherwise, I can return and cancel my contract in 7 days.

I went back to Incredible Connections to ask how does one claim the pods. A gentleman there told me to download Samsung members and then follow the prompts.

On 31 July I finally got a chance to claim on the Samsung Members App, and lo and behold, the promotion for the pods has expired.. It was running from May to 30 June.

I went back to Incredible Connections to ask them why they falsely advertised their product. They took 15 minutes to figure out what they then told me, which is, the 2 A54 contract does not go with the pods as advertised and as advised by the staff on a number of occasions.

All, I got for all this false advertising is "sorry mam' I have got bad news. the pods are not part of the contract. We are sorry."

They have A34 5G phone, 2 for 1 contract that is NOT displayed with pods. If the A54 does not come with the pods, why then show them as part of the package. Further, I asked so many times and was told by Incredible Connections that the pods formed part of the package. Further, all of a sudden on 1 August, I am now told I actually have 14 days to cancel my contract should I wish. No longer 7 days!

Sorry mam! Such a lousy customer service and frankly, the consultants knowledge of their product offering is shocking!

Two different stores, the consultants told me the same thing- package includes pods, yet I am without the pods. This is gross misinformation and false advertising. The deal looked attractive not only for the price but also the pods.

I mean I went to Woolies and they had incorrectly priced an item, and guess what, they gave it to me at the price I saw. Same principle should apply here, I was told, and saw a package that includes the pods and I honestly do believe I should get that.

I guess Vodacom and Incredible Connections are willing to forgo 36 months worth of a contract for pods.

I have never been so disappointed!!!