1 reviews | Active since Jul 2016
FALSE ADVERTISING!!!!!!!
<p>I saw an advert in the newspaper for specials at Incredible Connection, running from 28 July 2016 to 31 July 2016.</p> <p>The special that I was interested in was for the Macbook Pro 13" (MD101) on a vodacom contract with modem and 1gb data for R479 per month. I contacted the branch at Vaal Mall in Vanderbijlpark to confirm if they have stock, and also to find out what documents I need to bring with to apply for the Vodacom contract. The person that assisted me said they had about 6 of these in stock. </p> <p>So I went to the branch today (28 July 2016), with all the necesarry documents. I completed the application form in store, and then when all the paperwork was completed they tell me they don't have any of the advertised Vodacom USB Modems that goes with the Macbook deal, in stoc****</p> <p>So first of all, the advert came out this week, I went on the very first day of the special, to ensure that they have stock. I even phone beforehand to make sure that they have stoc****!! They confirmed telephonically that they have stock......I even asked the manager if they have sold any of these packages yet, and he said nothing was sold yet. So you advertise something you cant sell?!</p> <p>So basically I went through all this effort to end up with nothing but frustration at the total lack of professionalism. If you advertise something, and you basically get customers to come in under the impression that you have stock, and then once the customer is there, spending time to get paperwork and complete applications, and then you tell him sorry, no stock! It is pathetic and unacceptable!!!!!</p> <p>And the manager tells me sorry, there is nothing he can do!!!</p> <p>I would be very surprised if Incredible Connection gives me a satisfactory sollution. But they can be **** sure, how they answer will determine if I ever visit one of their branches again.</p> <p> </p>
I had a call from someone at the Incredible Connection Call Centre. The person asked me if I had received any feedback from the Store Manager in Vaal Mall. Until today, NOBODY has contacted me with a solution to the problem and extremely poor service that I received from the Vaal Mall branch!
The special only ran for the weekend from 28 to 31 July 2016. As explained above, I phoned the branch to make sure abour their stock, and was informed that they had 6 units in stock! I explained to the person on the phone that I want to take the Macbook on the Vodacom contract, and asked what documents they will need for the contract. I put all the documents together, and went to the branch.
After going through the entire process of confirming stock, compiling to necesarry documents, traveling to the branch and completing the application, a lady at the shop tells me that they have no stock of the USB modem and therefore can't open the contract!!!!
I was extremely upset as a customer to be treated like this!! I asked the manager if they had sold ANY of these contracts. He confirmed that I was the first customer enquiring about this, which means that if they advertised the stock, and I am the first customer, HOW CAN THEY ADVERTISE THIS WITHOUT STOCK AVAILABILITY!!!!!!!!!!
Now the branch sits with my completed application, with my bank statements, my payslips, my ID, basically with all my personal details on their system, and I feel exposed in relation to me financial details. They have enough details for any of their staff to commit ***** with my details.
No effort was made to make ANY plans to assist me as a customer. I was made to look like a fool, while the manager and staff was just too happy to tell me sorry they can't help. So I spent money on phonecalls to confirm, money on petrol to travel to the branch, and money on all the copies of documents that they required. Only to arrive and to be treated badly and actually with disrespect!!
If this is the way Incredible Connection deals with a client, I think it is shameful and a disgrace!!! HOW can you disrespect a client like this, not even making an effort. I am not satisfied with a call from the call centre, when the managers and staff responsible don't take ANY responsibilty.
I will not visit an Incredible Connection again, I have spent money at various branches over the years, and I might be only one person they lose as a customer, but they can be sure that my opinion will be shared with friends and family.
Thanks for nothing Incredible *******ion, you are a disgrace, and I prefer not to deal with people that treat customers like this!!
I wish I could give you minus 5 stars, but unfortunately the lowest I have to select is 1 star when you actually deserve none.
I had a call from someone at the Incredible Connection Call Centre. The person asked me if I had received any feedback from the Store Manager in Vaal Mall. Until today, NOBODY has contacted me with a solution to the problem and extremely poor service that I received from the Vaal Mall branch!
The special only ran for the weekend from 28 to 31 July 2016. As explained above, I phoned the branch to make sure abour their stock, and was informed that they had 6 units in stock! I explained to the person on the phone that I want to take the Macbook on the Vodacom contract, and asked what documents they will need for the contract. I put all the documents together, and went to the branch.
After going through the entire process of confirming stock, compiling to necesarry documents, traveling to the branch and completing the application, a lady at the shop tells me that they have no stock of the USB modem and therefore can't open the contract!!!!
I was extremely upset as a customer to be treated like this!! I asked the manager if they had sold ANY of these contracts. He confirmed that I was the first customer enquiring about this, which means that if they advertised the stock, and I am the first customer, HOW CAN THEY ADVERTISE THIS WITHOUT STOCK AVAILABILITY!!!!!!!!!!
Now the branch sits with my completed application, with my bank statements, my payslips, my ID, basically with all my personal details on their system, and I feel exposed in relation to me financial details. They have enough details for any of their staff to commit ***** with my details.
No effort was made to make ANY plans to assist me as a customer. I was made to look like a fool, while the manager and staff was just too happy to tell me sorry they can't help. So I spent money on phonecalls to confirm, money on petrol to travel to the branch, and money on all the copies of documents that they required. Only to arrive and to be treated badly and actually with disrespect!!
If this is the way Incredible Connection deals with a client, I think it is shameful and a disgrace!!! HOW can you disrespect a client like this, not even making an effort. I am not satisfied with a call from the call centre, when the managers and staff responsible don't take ANY responsibilty.
I will not visit an Incredible Connection again, I have spent money at various branches over the years, and I might be only one person they lose as a customer, but they can be sure that my opinion will be shared with friends and family.
Thanks for nothing Incredible *******ion, you are a disgrace, and I prefer not to deal with people that treat customers like this!!
I wish I could give you minus 5 stars, but unfortunately the lowest I have to select is 1 star when you actually deserve none.