EJ
Ernie J

1 reviews | Active since Apr 2010

04 Feb 2016, 10:43

False advertising

Today I was made aware by a friend that Incredible connection had a certain product that was advertised for R0. <br> Now bear in mind I was suspicious that this might not be right however, I placed two orders for two of these products. I had a colleague go pick up my order at your Incredible Connection store in Canal Walk. He was refused the products by a sales assistant Munier, who then subsequently called me with an attitude. Now what you need to understand is that I am not responsible for your groups stores pricing. If mistakes are made relevant people should be held responsible. I have placed the orders through your website and have two order confirmations from Incredible connection. So according to the law I should get my products should I not? According to the Consumer Goods and Services Ombudsman as well as the consumer Protection act this is wrong from incredible connection and I have sections to prove it. I would like this matter resolved asap and to be contacted asap by the head office.

0
Replies (1)
Incredible Connection
Incredible Connection's reply04 Feb 2016, 12:55
Official
Hello erniej23,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 723932.


Thanks and kind regards,

Customer Resolution Centre