JA
Jon A

1 reviews | Active since May 2016

18 May 2016, 14:42

Failure to fulfil order

<p>I ordered a Leap motion controller off their online store, and after hearing nothing about an estimated time I could pick it up went to the store to ask. The manager said they had no idea when it would come back and said they would follow up and let me know. They didn't. Eventually I get a call five days later saying the device is out of stock, and my order will not be fulfilled. End of story in their minds. Depsite the device still appearing on their online store front page. No "we will uphold our side of the deal" or attempt to rectify it. I then tried calling the head office, only to be dropped during transfer twice and then no more answer. </p> <p> </p> <p>TLDR; An online store with no stock, no attempt to fulfill the order, no reachable customer service. </p>

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Replies (4)
Incredible Connection
Incredible Connection's reply18 May 2016, 15:03
Official

Good day Jon


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 726444.


Thanks and kind regards,

Customer Resolution Center

JA
Jon A's update18 May 2016, 15:10
Reviewer Update
Thank you, I will add it to my collection.
JA
Jon A's update26 Jul 2016, 08:21
Reviewer Update

Order was fulfilled, rating adjusted. Still only 3 stars due to the hoops jumped through to get it done.

Incredible Connection
Incredible Connection's reply27 Jul 2016, 14:24
Official

Thank you for the positive feedback.


Customer service is very important to us and we are glad that you received the service that you rightly deserved.



Thanks and kind regards,

Customer Resolution Center