1 reviews | Active since Aug 2016
Failed product, no support
In 2021 I bought a Lenovo Yoga 7i from the Rosebank branch of Incredible Connection. There were quite a few issues that came up during the process but the manager resolved them to my satisfaction so overall I was satisfied with the experience. Earlier this year (2022) I left for a trip overseas. A few weeks after arriving I was closing my laptop and one of the hinges broke.
Now bear in mind that this is a 'Yoga' laptop: you are supposed to be able to use it as a tablet and a laptop. Even though I had hardly used it as a tablet and only been using it for about 5 months, one of the hinges broke doing a completely normal activity!
When I called Lenovo UK they said it was not covered for international repair, even though I had been given the impression that it was. It took 6 weeks (!) to get confirmation that it was not covered, with Incredible Connection initially saying it was. During that entire time I could not use it as a laptop because it is not safe to close the screen!
Now I am stuck overseas with a R25,000 laptop that doesn't work as a laptop (or a tablet) and no support to get it fixed. This is my main work device so it is a nightmare scenario. Incredible Connection have offered no support or assistance. And I notice that they have suddenly discontinued all their Lenovo Yoga products.
So now it looks like either I have to get the product fixed at my own cost, or pay for a very expensive courier service back to SA.
My recommendation: do not buy the Lenovo Yoga and do not buy from Incredible Connection! What's the point of buying from stores like this if you cannot trust their products or warranty?
A couple of years later the same laptop had other problems. I took it in for repairs and they could not fix it, so they issued me with a voucher to the same value. That process was handled much better. I would give that a 5*. Maybe they have improved.
A couple of years later the same laptop had other problems. I took it in for repairs and they could not fix it, so they issued me with a voucher to the same value. That process was handled much better. I would give that a 5*. Maybe they have improved.