Extremely poor service from incredible connection

On the 22nd of December I ordered a ps4 online from incredible connection with the delivery address being East London as I would be in East London from the 24th Dec - 8th Jan. They said it will be delivered in a day or 5 in the email I received on the 22nd when my order was placed. I thought it would defiantly be delivered within the dates I was in EL however , after 5 working days I phoned them to ask them if there was any update on my order,they firstly couldn’t find my order but eventually they did. They said it would be delivered early the next week (7th to the 11th) however still nothing arrived. I had requested to speak to the manager on duty, Shadine (East London) however she could not give me any answers at all. I asked her if they could change the delivery address to Port Elizabeth since I was going back home to PE and it still hadn’t arrived in EL yet. She confirmed via email that she had let the currier company know about the change in the address. I then got another email on the 10th of Jan saying I have placed my order. However I got the same email on the 22nd of December saying I placed my order on the 22nd. On the 12th they sent me an email saying the delivery is on its way and I can expect it in my hands in a day or two which means it should of been delivered on the 15th by the latest. However it was eventually delivered on the 16th TO THE WRONG ADDRESS. My PlayStation is now East London not Port Elizabeth like I asked. I am extremely dissatisfied with the service I received from incredible connection. I have wasted all my airtime trying to call them and sort everything out, as no correspondence from incredible connection was received , besides the misleading emails. Honestly would give a no star review but it can’t be done.