Extremely poor service associated with return of defective online purchase - still unresolved after 2 weeks

Very very poor online purchase experience. Won't buy from them again, instore or online. Spoken to 2 employees and a manager at customer services. Sent email to manager as well. Spoke to 2 e-commerce employees. Emailed a supply chain clerk. All this while a damaged two-door fridge is standing in my kitchen for 15 days and counting. Can't believe it. Many broken promises. Many not bothering to get back or follow-up. Hands tied - what can one do? CGSO? NCC? Tired and irritated. But we shouldn't accept this kind of service.