Extremely Frustrated — Still Waiting for My Refund After They Canceled My Order!!

I placed an order with Incredible Connection online on March 16th, and just a day later, I received a notification that my order had been cancelled because the product was no longer in stock. I informed the team that I did not want an alternative product — I simply wanted my money back.

I was assured that my refund would be processed, but to date, I have not received my money, nor have I received any communication regarding when I can expect it.

I called today to follow up, only to discover that a refund form was submitted, but there’s been no progress or update from the relevant team. Additionally, my online order status still shows as “on hold” instead of “cancelled” or “refund in process”, which only adds to the confusion.

This lack of communication and delay is unacceptable. I need my money back so I can purchase another TV. Will it take a month to get my refund? Please provide a clear and urgent resolution to this issue.

Complaint Ref Number: #***