extremely disappointed with the terrible service

Item: Incredible Connection
Rating: 1

i am extremely disappointed with the terrible service or should i say total lack thereof from your Mall of the South branch. SUNDAY 31 JULY There was a macbook on promotion which i was very interested in and tried calling the branch to confirm the price on a vodacom contract because i thought that it may have been a misprint as well as to check if they had stock of the device before i went to the store. tried calling all morning but their line was constantly engaged. i decided to call your branch at The Glen Shopping Centre who had stock, but their Vodacom application system was offline. eventually i went into the Mall of the South branch and they advised that the person who does the vodacom contracts had left for the day. being a sunday i understood this and the store manager suggested that i fill in the application and provide my ID copy and proof of residents, which i had brought along. app completed and i was told i would receive a call with feedback on monday morning. MONDAY 1 AUGUST I waited all day for somebody to call me with feedback but the call never came. at about 4:30pm i walked into the store, the store manager recognised me and tells me that there is a problem with my app going through and its most probably declined because i do not qualify, thats why they cannot load it. at this point i am annoyed as i currently have 3 other small vodacom contracts and an impeccable track record with vodacom, not to mention a very good credit rating. The lady that handles the vodacom contracts then tells me that vodacom may has migrated my profile to a new system called 3D or something like that. i asked what happens next and she said they normally call vodacom and load the app that way. i asked if she had called and she said no. i then told her that I'm going into another store and will be back in about 30 mins and asked if she could please call vodacom. when i got back, i asked if she had called and she said no. i then asked if she could call them while i waited and again she says no because she is capturing other clients applications and didn't have time to sit on the phone with mine. this really annoyed me as was in the store as compared the the clients who's apps she was capturing . i had already waited 9 business hours on the day for feedback which didn't happen and I’m back in the store to follow up and get told that they do not have time to assist me. i asked which other branch can they get assistance from and i was told in these words “go to The Glen, maybe they will assist” which really ****ed me off. i told her to see what she can do and call me and walked out the store. Needless to say, the store manager was still standing there listening too all this and didn't say a word. i walked out thinking that i don't need this service, got in my car and drove to the glen where i was very well received and assisted by Sibongile Radebe. She promised a call back the following day and by 10:30 am i received a call confirming that my devices were ready for collection. this is what i call excellent service. i guess the Mall of the South branch decided that they are wasting their time with me and trying to assist me in getting this contract because it is a small sale. what they didn't think of is, maybe the client may also need, which i actually do need, is microsoft office, a new laptop bag, a magic mouse. to name a few. currently I'm also in the market for a new iPad air, a new garmin gps and a new screen for my home PC. After the above incidents, i live within walking distance of the Mall of the South, but guess where i will not be going looking for these items. I am utterly disappointed and will not walk into the Mall of the South Branch again, i’d rather drive to another branch than subject myself to such terrible customer service.

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