Extended Warranty process a complete farce.

I purchased an Acer laptop from Incredible Connection (Nicolway Centre) in 2020 that had a faulty screen. When I took it back to the store they indicated that the repair will take up to 21 days. I was told that, if I take it to Acer directly, the turnaround time will be less. I took it to Acer in Midrand only to be told my warranty had expired, but I registered a 3 year warranty extension through Incredible Connection. Not only did it take me hours of calls and emails to be sent from pillar to post to gain access to proof of this warranty...I am now expected to drive back to Midrand, fetch my laptop, take it back to the store and then start my 21 day waiting period for the repair all over again. This means I am potentially going to be without my laptop for an entire month! This seems ridiculous and I am really regretting using Incredible Connection for my purchase.