extended warranty

this is the 3rd complaint i am making on the same job. 1st ref is - 722811, 2nd ref is - 723228. I booked in my laptop the 11th of December 2015. I STILL DO NOT HAVE MY LAPTOP BACK AS YET! i purchased the extended warranty with the laptop. the laptop broke within the extended warranty period. according to the CPA if a unit is not repaired within 10 working days the customer is to be re-credited. but now they tell me its not the premium extended warranty. the point here is that when i bought the extended warranty, the premium warranty did not EXIST! so my extended warranty should still act as a normal warranty governed by the CPA! no where in the policy does it state that the 10 working days does not apply when i purchased it, and i studied that email when i was sent to me. I AM A CUSTOMER OF YOURS! A CUSTOMER EXPECTING THE BEST OF BEST SERVICE AS THAT IS THE REASON I PURCHASED THE LAPTOP FROM YOU! AND THIS IS WHAT I GET??? they told me today they only accepted the repair today, so its going to take another 7-10 working day!!! I DO NOT WANT A LOAN UNIT!!! I WANT A PERMANENT LAPTOP! YOU ARE HOLDING ME BACK OF BUSINESS SEVERELY!