Extended warranty

I handed my faulty laptop the 11th of December. Today is the 28. It's the 9th working day and tomorrow will be the 10th working day. According to your policy on the 10th working day and the unit is still not in store and given to the customer a credit is given back. I spoke to Jonathan in the technical department. He said that because it is under the extended warranty the 10 days to not apply? NO WHERE WHEN PURCHASING THE EXTENDED WARRANTY STATES THIS NOR DO THEY EVEN TELL YOU THIS WHEN YOU PURCHASE IT!!! THIS IS PURE *******ION AT ITS BEST! I am running a business from a laptop and you are holding me back!!! Il be damned that I would have to wait a month for a laptop still under warranty that I paid extra for! I asked Jonathan where does it state the extended warranty does not apply to the 10 days CPA. He could not answer me. Seriously. ... he could not at all answer me. Please do what is right here and recredit as per your policy.