Exchange policy

<p>Guys, really...I bought a Gioteck VX2 wireless PS3 controller a month ago. It's been giving me issues the last couple of days so this morning I opted to take it in to the Menlyn branch to exchange....only to be informed that the unit, yes, a console controller, needs to be sent in for analysis and only after that can the decision be made if it in fact needs to be exchanged, repaired, or not...and this over 14 business days!? Sure, I understand the logic behind this but if the unit was in fact working 100% I would not be making the effort to go in to the store, surely? Also, I cannot see how something like a console controller needs to be repaired? Regardless, I left with the faulty unit in hand. Seriously cannot see how a product like this requires "analyis" etc. Please assist. Can an axchange not just be organised? </p>