EXCELLENT CUSTOMER SERVICE IS NOT DEAD!!!

Recently I saw an item on incredible connections website, and as the website indicates, it is a In Store Only item. Seeing the stock availability there was nothing in any store, So I called the only incredible connection store I deal with (Mall@Reds) and requested for them to place a special order for me for 2 of these units. The store called me back (Nonhlanhla Nhlapo) and the lady advised me that they have escalated the matter to Head Office. I then went on the online customer support service the website offers, and came across two agents (Riley & Brandon).

Out of all the times of dealing with online help, these 2 were honestly the best service I got. They went out their way to see what has been going on with my query and even though the online store does not deal with in store queries they made sure that I got information I was looking for.

Head Office is now sourcing for me to find me 2 of these units proving that despite peoples bad ratings towards incredible connection they still put in a huge amount of effort to make sure customers are satisfied.

I would like to Thank:

Nonhlanhla Nhlapo at Mall@Reds, she has been dealing with me for about a week now and honestly its the best store you could go to if you need assistance with anything.

Riley & Brandon (Online support) for helping through this and delivering the brilliant customer service.

and lastly,

I would like to thank Head Office as they are currently sourcing these units for me.

I really do hope they manage to find me 2 of this item. I have a strong feeling they will deliver!!

THANK YOU INCREDIBLE CONNECTION