EpsonL550 Printer/Scanner/Fax poor quality product

I purchased new EpsonL550 Printer Scanner Fax 25/10/'14 Incredible Connection Witbank.<br> Printer Ink < R5000. < 37 days Printer packed up. <br> Incredible Connection sent for repairs Jo-burg. 10-15 working days waiting period. <br> 19/12/'14 called to collect new Printer, I got a 2nd hand, old, scratched \ service exchange"Printer. <br> I refused to accept the \""old' Printer. <br> Repair shop in Jo-burg was closed Christmas period. <br> Printer sent back 07/01/'15. Spoke to Admin Supervisor -Jesica and Repair Manger -Mervin both agreed I would get new Printer or my own original Printer back.<br> 26/01/\""15 My \""new\"" Printer arrived. 2 months already without a Printer. But it was also 2nd hand &amp"