Embarrassing Staff Attitude

I walked into one of your stores today. I won’t mention which one as I don’t want employee to lose his job, only make light of a situation where your poorly trained staff seem to lack any sort of customer relations skills. I went to your store to view a particular laptop I am interested purchasing. Makro has the same laptop at the same price but your staff member proudly proclaims that you offer a free 3 years warranty? Ok, I tell him that i will think about it and then maybe do a online order and pick up tomorrow before special ends. This is where things take a turn for the worst. Your staff member apon hearing this will likely be a online purchase and he won’t get sale or figure on his likely monthly target proceeds to tell me that if I have a problem with laptop bought online from them and I bring it to that store then he can’t help me and I won’t get any service? I immediately got annoyed and informed him I am not going to deal with him but the company INCREDIBLE CONNECTION that is legally bound to help me because I have a warranty regardless if I buy an item online or in store. Obviously upset he won’t get a commission or sale he became quite short with me not to mention the other sales guys who stared me down while I walked out of the store and made me feel extremely uncomfortable. I’ve now taken the decision to purchase the R10K laptop at Makro tomorrow and accept whatever warranty they offer purely on principle based on how I was treated at your store today. I cannot be dealing with staff that act like that. Train your staff better or hire people with some sort of communication skills and humility as that bunch is an absolute embarrassment to your brand.