Electronics Retailer ONLY doing in-store checks at a PREMIUM!!!

This was an email I sent to Incredible Connection yesterday (04/11/21) afternoon after I had been shopping at their Galleria store earlier on. Up to now I haven't received any response or a call from them

Today (04/11/2021) I bought a xiaomi mi box S streaming device around store opening time. Whilst at the store I made a stern plea to the salesperson that we activate the device whilst at the store at which I was dismissed with contempt and the explanation was that such activations costs R250. I was taken aback by this because I failed to understand how a simple plug and play test, with a potential to pick up an operational issue, could amount to that R250, however, I did as adviced and left the store without a checkup. Arriving at home I unboxed the device went through the 3 easy steps as explained outside the box, to my dismay the device is failing to send the signal to the tv (HD Ready Sinotec LED tv) and when I removed the device from the HDMI input and plug my laptop in its place (same cable that came with device) I get a signal Therefore since the device is turning on, with a white light (front) and red standy light (back), my only suspicion is that the device is not sending the intended signal (faulty) and this could have been picked up at the store but instead I am saddled with a device that won't play as intended and I blame the store for this mess. Very poor customer handling