Eastgate Mall and Account Department

Ridiculous account policy meant to force customers into spending more money than they want to. I went into the Eastgate Store with the intention of opening an account, all went well and I was approved - however when I indicated what I wanted to purchase the associate informed me that they had a minimum of R4000 when purchasing on account and that I would need to take something for more than double what I origianally intended to spend - she then spent a great deal of energy trying to get me to spend more money.

We referred to the Manager and it would seem that he has absolutely no idea how accounts work.

Now I ask, why do you display items for well under R4000 with installments if you're just going to decline customers or force them to spend more money.

I called the customer service line and was very rudely told that I couldn't be helped and would need to refer any queries to a store, I then called the East Rand Mall branch and was told by the lady who processes applications that the R4000 minimum is not a thing.

I cancelled my application and am now being texted weekly to bring my supporting documents in to finalize my application. Please cease this immediately.

This is the second time in 2 years that I have received such a run-around from this store regarding an account (first time the associate went on lunch while she was assisting me) and I also had a situation in December 2018 where I purchased a PC game that had already been registered.

Very poor showing from this company - in future I will be spending my money at other retailers.