"Dummy" model of an HP Core i5 10th Gen

HelloPeter

I have contacted Incredible connection regarding the problems I have with my Laptop (Hp), They said my computer is fine and advised me to buy more RAM to make it faster which I do not think it will solve the problem. My system is very slow and I mean VERY SLOW and sometimes gets freezing, I bought it July 2020 and issues started early 2021 (I reported). They told me this happens when you have multiple programs running. Well; is it normal for a Core i5 10th Generation to be taking 12:48 to start?, other IT specialist do not think this is normal hence advised me to write this review. At this point I am so frustrated because I thought the computer would last me for the duration of my PhD, I spent so much and now I have to buy a new computer with the money I do not have.