Don't order online on incredible connection..They are horrible

I ordered sound bar on the 30 April 2025.it was supposed to be delivered from Jubilee mall.then it was collected by the courier but 10 minutes after recieving collection message I got the message again that the parcel has been delivered.yet I didn't receive my parcel even the courier never contacted me.same thing happened with makro even now I have not received my order.