Don't order from Incredible Connection Online - poor customer service
I placed an order for a laptop last week. Delivery said 2-5 working days. I have tried 3 times to get someone to note that I need the delivery by day 4 as from day 5 onwards, I will be away. There was stock in the region I live in. I have been told repeatedly there's no way to contact the warehouse to escalate this query.
I find this absolutely unacceptable in this day and age where with most other major retailers, you can at least speak to someone who can take this request further, considering it's an exceptional circumstance. I would NEVER have bought from Incredible Connection online, if I had known their customer service department was still in the dark ages. Shocking service. My order number is: #***
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
10 Dec 2024, 10:05Update: After posting this Hellopeter complaint, I received the package at 7pm that evening. No phone call/sms contact. It just arrived. Happy as I was to finally receive it, I do think Incredible Connection needs to get up to date with their delivery tracking process.
's update10 Dec 2024, 10:05
Reviewer Update
Update: After posting this Hellopeter complaint, I received the package at 7pm that evening. No phone call/sms contact. It just arrived. Happy as I was to finally receive it, I do think Incredible Connection needs to get up to date with their delivery tracking process.