DON’T ORDER DEOM INCREDIBLE CONNECTION!

I wish there was an option to rate 0! I advise anyone to NEVER order from Incredible Connection. There customer care services are the worst!!

I ordered a fridge and it took 10days for delivery. When it arrived, it was unboxed and the door was badly damaged! I logged a return immediately and explained the matter of urgency, as I was having guests for the weekend and no fridge.

I heard nothing from them I called on Thursday afternoon about 10x and achieved nothing. Phone kept cutting off. I left a message for the manager, Louisa, to phone me. Never received a call. Called again on Friday, systems were off. Called again Friday afternoon only to be told the return was logged and warehouse will contact me. I sent a Whatsapp and received the same message. I sent another message 30min ago and same story. They are not interested to find a resolution or to assist. The messages are all like a pre-written script: ‘Your complaint was logged. The delivery company will call you’. This has been the reaponse since Wednesday.

I have asked 3x for management to call me, but with no response! Not even the managers are interested in resolving the issue!

IT WILL CERTAINLY BE THE LAST TIME THAT I SUPPORT INCREDIBLE CONNECTION!!