Don't ever buy a thing from Incredible Connection - The Grove Mall, Tshwane

Went to Incredible Connection at The Grove Mall, Tshwane in May 2017. Asked for help and they were very keen to provide me with advice and suggest a laptop to buy for my wife. I accepted their advice and found their attitude rather refreshing at the time...

It was a birthday gift and my wife was busy moving offices. She elected to not use it until she moved to her new office in late 2017 to make it extra special. She tried it once, to load software that I purchased with it. It hung and was generally unresponsive. I took it in to Incredible Connection. The service was the poorest imaginable. Clueless, not really interested and the process to a while. They said they'd get back to me by the following week. They did not. A month later I went there and they could not even find the laptop. I had to find it in their register for them. Then in the most lacklustre way possible, they switched it on and asked me what was wrong it it! It seemed to work and I took it. Now my wife is in her new office and she decided to start using it. Same old problems. She asked an expert to have a look at it. This is now a brand new, "state of the art" laptop - supposed to be... He found the battery faulty, the motherboard faulty, the hard-drive faulty, you name it and it was faulty...

I call them and after a long wait. listening to a pre-recorded voice telling me to hold on, eventually, a man answered. I explained the problem. I wanted my money back or a new laptop. I was calm and reasonable. He made me explain the entire story and then said "oh, you must speak to my manager...I will put you through..." He does so...pre-recorded voice again...and then a voicemail facility. I left a message but have no expectations for a call back.

Incredible Connection is actually a very poor but certainly Incredibly Bad Connection. Stay away at all cost.