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jamesavisser J

1 reviews | Active since Oct 2016

06 Jan 2025, 14:39

Do not trust goods you buy from Incredible Connections

Bought 4 Ring inhouse cameras from them yesterday . When I tried to install the first camera message said that it was already registered to a user. This implies someone else could potentially view the inside of my house. And that I need to wait 14 days . I went back to Incredible connections , shared my experience with 2 staff members , no one apologized . They did not have stock to replace , offered me a refund that I have to wait for 14 days , but when I paid them they received money immediately , I told the manager that I want to be refunded same as when I paid , meaning money reflects immediately in my account . I told her that they inconvenient me as I have to take off from work , drive all the way there and then wait for about an hour for them to complete their paperwork. She did offer that if I wait until a customer pays cash they can refund me , who knows how long that will take. So bought item already registered in someone else's name , big potential security risk , have to wait for refund , and no apology from first staff members I interacted with. Will never buy from Incredible Connection based at Centurion Mall.

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