Do NOT order online

"Delivery is available throughout South Africa and will be concluded between 2 – 5 working days from Monday to Friday (excluding public holidays)"

This has not been my experience. I bought an item on the 28th of February for the first time from Incredible connection. They make use of Aramex as a delivery partner. On Tuesday the 1st of February my parcel was marked as 'out for delivery' by Aramex. It didn't arrive. It remained on the status "Shipment is on its way to final destination sorting facility and will be updated once ready for collection/delivery" for 3 days. I contacted Incredible connection and told them about this. Incredible connection has 'escalated' this a number of times and nothing happens. So, I took matters in my own hands and tried to deal with Aramex. I then contacted Aramex (don't try their call centre, they don't answer, or when they do, they put you through to a department and they hang up before you get through to them). You need to go through Twitter and follow the bot prompts to 'chat' with an agent. Aramex said it would arrive on Friday the 4th of Feb. It didn't arrive. I complained again, and nothing happening.

I don't recommend that anyone orders from Incredible connection online. I contacted Aramex on Monday with my complaint. Then, it was out for delivery on Friday the 4th of February and didn't arrive.