Do NOT buy from Incredible Connections Online !!!

Incredible Connections should seriously consider changing their name to Incredible Dissapointments. We drove to our nearest branch for a Laptop, only to be told that the Device is currently out of Stock (for more than a week now despite still having a Unit on Display). I decided to purchase one online with an estimated delivery of 3 to 5 working days. Well today is the end of working day 5 and still no device has been received.

I got a little excited when I received a message "The driver is on his way" at 12h14 only to get another message at 12h18 "Unfortunately we are not able to complete your delivery, we will reschedule"

When I logged into the Tracking App it said the driver was on his was at 10h45 already. When I called the Contact Centre I was informed the driver said "No one was home" but here I am, waiting, No call, No message, No Hoot, Nothing.

I informed the contact centre the laptop was a gift for someone who will be flying to Johannesburg later this evening, And I will be happy to meet the delivery driver at the nearest branch or even somewhere close to where they currently doing deliveries to get the device and not have it sent back to the Warehouse like the call centre advised me the next step would be. Despite being on the line 40 minutes with the call centre in total, I still have no details of who the delivery driver is, or where the Laptop is. I paid for it on 03/12/2025 and it is currently 10/12/2025....

So far, it has been 2 hours and 15 minutes since reporting that I have not received my parcel, and I have not heard a word from anyone ?

Do I go to SAPS to report it as ****** ? Do I go to my nearest branch to collect it ? Has the delivery driver decided to treat himself to an early Christmas gift?

How is it that 12h14 you get told the driver is on the way and 12h18 you get told the driver was unable to reach you and therefore the parcel is not delivered.

I have full understanding if I got a phone call or email or smoke signal to say, apologies, It's festive season, we are inundated with deliveries and cannot fullfill your order as promised.... but nothing, just a blatent "We were unable to reach you" when I am sitting in my living room, no call, no SMS, Infact, I do not even believe the driver was ever outside our property, because our dogs would of barked if there was someone outside....

I am extremely dissapointed at the lack of service and follow up pertaining to this !