Do not buy a MyGica ATV 1960 from incredible connection festival mall

My Wife bought be a MyGica ATV 1960 from Incredible connection festival mall on 23/11/2017 for my birthday that is the day before Christmas . A week later she went in for spinal surgery so she was 6 weeks down on her back in a neck brace. She gave me my present a week before my birthday as i was using a Med8tor and was starting to struggle with the remote(turned out it was just batteries). I connected MyGica was impressed till it heated up and would keep going out of Kodi to my annoyance so i had to move my installation to make sure the core doesn't overheat . My remote worked well for one week and when i wanted to charge it the first time it wouldn't charge. Here my bad experience started. I tried exchanging the remote but couldn't cause they needed prove of purchase that i didnt have as it was a present. I wrote directly to Mygica on their website and asked them for help . They didn't even bother to respond to my service inquiry. I went to festival mall to try and get the remote exchanged and asked them to contact the supplier to exchange only the remote and it receiver as they are usually paired. of course this was between xmas and new year so no manager or product managers available and i was told i could use a normal mouse so i must just be patient . I left my number and asked that the manager phone me back on her return that should have been the 5 th of Jan. No call as yet? Or no response as yet from Mygica. I went in today and spoke to the manager , took my proof of payment that my wife was now forced to give and spoke to Flora the manager. I was told she could still not help me as i had to bring the whole product back not just the part that gave the problem. I explained to her i installed the system and took me a long time to install it and connected optical cables and moved heavy stuff and set up internet connection and used the built in hard drive so really don't want to redo that. I was told sorry not her problem. So if i get this right , you spend R3000 on a product that neither the supplier can support or the reseller in incredible connection and a shop manager that i think doesn't even know any product knowledge and is definitely not trying to resolve a customer problem and def not customer satisfaction orientated. She couldn't even tell me "let me speak to the supplier and get back to you , just and eish ! I told her that i have no interest in coming back to festival mall for the 6 th time trying to get it resolved and i will write a review on Hellopeter that doesn't seem to phase her one bit as she doesn't care about me as an customer or the reputation of Incredible connection or their brand and the Mygica brand, its just a job for her. I use to buy all my computers (4 laptops) laptop bags , sound bars , blue tooth speaker and everything i could from them. I would not never buy from them ever again and would make my voice heard to anyone that ask me ever again not to buy the myGica and defiantly not from Incredible connection from Festival mall . You pay a bit more there but if you have an problem it is your problem. They have their money and that is all they care about. I don't even expect them to answer this as i am sure their ****ty service is their standard! Shame on you and shame on MyGica.