Dissapointed and upset

I bought a laptop at incredible connections secunda in May, I was assisted wonderfully by Calvin. My laptop broke this very same year Nov, I was assisted by Phumla. I have been calling the repair center with no avail until I reached out to Calvin since I've been in contact with him after the sale. He then told me that my laptop has been back for repairs for a while Phumla claims to have called me, I did not receive any calls and if that's the case, I had left my email aswell for such purposes. I am very unhappy and dissatisfied with the service, Phumla was very nonchalant when I asked why did she not email me Atleast, she said that did not cross her mind. I just had my work contract terminated due to this, had I not followed up from someone I wouldn't even know that my laptop has been repaired. I'm upset and frustrated. Oh to make matters worse after I get here I'm told my laptop is not here. Why was I made to drive all the way from Standerton only to find that they **** about my laptop being here. I'm writing this as I'm at the store. No one is taking accountability