Dishonourable Incredible Connection

<p>Three months ago I took my laptop to Incredible Connection (The Glen) to fix (Job 89906). The asked if I needed backups before the reset the operating system to which I rep**** 'Yes, please make a backup of the WHOLE C drive'. I also paid R 420 for such. Well, to my disgust I found the next day they did not make a backup of a important file 'Program Files (x86)' on my C drive with the result that I lost more than R 80,000 worth of work.</p> <p>When I confronted David Sithole at Tech Experts with this he admitted to this and took the laptop in for data recovery procedures - none worked. Upon my request that they should somehow remunerate me for the lost work, their Head Office blatantly informed me they will not assume responsibility for my data loss - THIS IS AFTER THEY CAUSED IT!!!</p> <p>Furthermore, they stated that, as it is impossible for them to confirm whether the relevant data was on my C drive before I gave instruction for backup, they can't assume responsibility. THIS IS AFTER THEIR EMPLOYEE ADMITTED THAT THE DATA WAS LOST. It seemed that head office informed all staff to lie about the issue - as even the manager (Ruth) **** to the Consumer Protection Commission officer when she was contacted in this regard. I am sure this is a failsafe which I think they employ regularly when they lose customer data.</p> <p>I have never encountered a company as *********, devoid of moral compass and dishonourable as Incredible Connection. I will make it my business to influence everyone I know to never shop there again.</p> <p> </p>