Dishonest Service and Refund delays

If I could give zero stars, I would. My experience with Incredible Connection was disappointing, to say the least. I returned a faulty phone after three months, only to be **** to repeatedly. First, Jason told me that the phone had been sent to Samsung and that Samsung had found no issues. I knew this was a lie, so I contacted Samsung myself — surprise, surprise, they never received the phone. When I confronted IC with this information, they started stuttering cos' they were caught off guard, and in their lie.

After that, they finally did send the phone to Samsung, and guess what? Samsung confirmed the phone had an issue. So much for their earlier claim. The refund process was an even bigger nightmare. They fed me every excuse in the book: "Head office is handling it," "Your bank is holding the funds." None of it seemed true. I called my bank, and they confirmed there was no pending refund. Shea said she'd phone me after speaking to the head office... It took over two months of waiting and chasing before I finally got my money back. This company has no respect for its customers—they lie, stall, and refuse to take accountability. If you value your time, money, and sanity, take it all elsewhere. Absolutely disgraceful service. Do better. The only person who took the time to help was Ukyo. Thank you. FYI, we're still waiting for Shea to call... 🤦🏾♀️