Disgusting Service, staff that seem entirely unconcerned and uninterested!

<p>I am completely shocked and disgusted by the service I received today at Incredible Connection Gateway.</p> <p>I attempted exchanging a Laptop Bag that I had received as a gift. It being a gift, naturally I did not receive a receipt, yet the bag is still in its original packaging and still has all its labels and tags, it cearly has never been used!</p> <p> </p> <p>Unfortunately the bag did not suit my needs and unfortunately it was bought from Incredible Connection Gateway!</p> <p> </p> <p>I spoke to a staff member at Incredible Connection Gateway (AZIZ CASSIEM) who did not seem to understand this concept that gifts are most often not given with receipts, and kept repeating "we need the receipt, thats our policy" he would not even listen to reason or my point of view, he seemed entirely uninterested, eventually he said said some thing else, he said that I should as the peron who bought the bag for their bank statement (I dont know antone who would willingly give out their bank statement!).</p> <p> </p> <p>He then said that he would speak to his manager, on his return he said that he would check if he can find the purchase on his system, he then took the bag to their back office, his manager (NAZLEE ADAMS) followed him shortly after, he returned a minute later saying that theres nothing they can do, and that I should get a bank statement. (this after I repeatedly told him that I did not have it and its unlikely that I can get someone else's bank statement)....</p> <p>It was clear that he did not want to listen to anything I was saying, and even worse was the manager, NAZLEE who did not even bother to speak to me, knowing that I had a complaint!</p> <p> </p> <p>Like I said I wanted an exchange, not a refund or return, I merely wanted to exchange one laptop bag for another, and would have paid more than the value of the bag to get one better suited to my needs, I tried to explain to Aziz, but he refused to listen and kept saying ( almost like a tape recorder incapable of listening) "we need a receipt, we need a bank statment"</p> <p> </p> <p>I finally told him before leaving, that would come to hellopeter, yet this did not seem to bother him either</p> <p>I would love to know the reason for their inability to exchange the product, as I was never given a reason by the staff</p>