Disgusting service - Incredible Connection

I cannot even give them a rating as this does not allow you to give lower than one. I bought a tv online during lockdown, and has sent them my "proof of payment" - which was easy as they have a FNB account and my card worked through FNB at that stage. I was told that the tv will be delivered once lockdown has opened and then the waiting started. I then queried with no results. I then went to their branches at Tygervalley Mall and discussed it with them. They then said that they will query and get back to me........oh well, after visiting the branch about 3 times, I finally received a call from Incredible Connection to inform me that the money wasn't received in their account. It is now 6 months later. I still haven't received a refund on my R5000.00 or a tv!