Disgusting service

Bought an item from incredible connection on the 1st of November and when trying to follow up I get sarcastic responses saying it’s only day 2 or 3 of 2-5 delivery days….well it is now day 6 and no delivery…received an sms on the 7th at 2pm the afternoon stating out for delivery but day 6 and no delivery…deeply disappointed as I paid thousands to be treated like **** and no delivery promise