Disgusting process/service and information left open for everyone to see

Greenstone.

I have been busy with a credit application for over 3 days, i had a confirmation number which was given and told to hand in documents.

I proceeded to your Greenstone store as that was more convenient for me and your online team advised i may go to any store and it shouldn't be a long process. I entered the store and was greeted warmly which made me feel welcome, but little did I know this was going to be a nightmare I was walking into.

I was assisted by a salesman (will be withholding their name), and proceeded with the process, i was asked to sign numerous times and to my surprise my information on the computer was left open for everyone to see who would walk past which made me feel very uncomfortable due to an incident in my previous experience with this. I walked around which can be seen on camera and could view all my personal information on screen. After signing constantly again numerous times, i was asked for my bank statements and it was circled on them when I got my salary. But to my surprise another employee whom i think was training was also included and could see my information which again i found very disturbing regardless of training purposes and wasn’t even informed they were. After the whole process i got an SMS for a provisional amount and nothing else, which again alarmed me.

I was then put on the spot and told to choose something immediately which wasn’t my intention since i knew what i wanted and already beforehand called a previous store checking with them and their stock levels, i continued to choose option A (calling it this for now) which was in your online store and i was told by your other salesman that he doesn’t know about this and i proceeded to tell me to choose the more expensive options ( which i can afford, but didn’t have use for and i didn’t want). I found this embarrassing when i was asked what i wanted in front of all the staff eaves dropping in when my intention is to buy online. Frustrated already with the time it took to do the whole process i chose the more expensive options and was told to sign and i would receive a call the next day regarding the stock (but was told beforehand that it was available), the payment amount monthly was easily affordable for me. But what made this even worse was that i received no copy or any other confirmation through email/SMS or a card at least???? I left the store.

The next day i get a call my payslip is not valid and they need an older payslip? okay sure thing i will email it, then another call later regarding my bank statements to be sent again, then again my payslip to be sent again, this going back n forth over the phone numerous times, only then to chat to someone else and deal with them on the phone who at first seemed like the process would eventually end but my nightmare was only beginning to get worse. Back n forth emails and calls to no avail and its Friday morning with me calling them to find out what’s going on again!!! Met with back n forth email, then told i will hear from them at midday, only to be called for more emails to be sent at approximately 13:37 and still no response and its 15:36 of a phone call, nothing.

I thought maybe im unreasonable and decided to try the process through my game account RCS, and to my surprise a 16min phone call and 1 hour later my credit limit increased to over quadruple what i was using, similar process but not as difficult as incredible connections long 3 day slacking service team.