DISGUSTING NON SERVICE

I PLACED AN ORDER ON WEDNESDAY 4 OCTOBER AND EVEN PAID FOR DELIVERY OF MY ORDER 2-3 WORKING DAYS. THE ORDER SHOULD HAVE BEEN DELIVERED TODAY MONDAY 9 OCTOBER. THURSDAY AFTER I RECEIVED MY TRACKING NUMBER I TRIED TRACKING ON WHAT IS HAPPENING WITH MY ORDER AS IT WAS A GIFT. WHEN USING THE TRACKING NUMBER THE SYSTEM KEPT TELLING ME IT DOES NOT EXIST. I PHONED CUSTOMER CARE AND THEY TOLD ME THEY WILL ESCALATE THE PROBLEM. FRIDAY WAS THE SAME. BY TODAY I GOT A BIT FED UP WITH PHONING THEM THE WHOLE TIME AS NO ONE EVEN BOTHERED GETTING BACK TO ME. THIS IS REALLY FRUSTRATING AS NO ONE SEEMS TO BE ABLE TO DO ANYTHING AND I AM STILL WITHOUT THE ITEM THAT I ORDERED AND NO GIFT TO GIVE. WHAT MAKES ME EVEN MORE ANGRY IS THAT I PAID FOR A SERVICE THAT WAS GOING TO ENSURE THAT I WILL GET MY ORDER BY TODAY AND THEIR ATTITUDE IS WE WILL TRY FIND OUT WHAT YOUR ETA OF YOUR DELIVERY WILL BE. THAT IS NOT GOOD ENOUGH. I HAVE LOST MY CONFIDENCE IN ORDERING ANYTHING FROM INCREDIBLE AGAIN.