DISGUSTING CUSTOMER SERVICE

I suspected I had a hard drive problem with my laptop (that is still under warranty). After speaking to the aloof technician in the Galleria branch, he barely inspected the laptop and informed me I could opt for a “software optimisation” which I had to pay for as well as a charge to courier the device for inspection. I declined (as all updates were done prior to visiting) and informed him I won’t pay handling fees for an item still under warranty.

I asked him what does he mean by “software optimisation” since I could do that myself. He refused to share that with me because “it’s against the company’s rules”.

He then has to check the terms and conditions with a sales rep for charging a customer for warranty repairs despite it being his job to know this.

He asked for my till slip (I had a printable scan on my phone) and he said he couldn’t book it in because the reprint of the invoice would “remove information at the top of the slip” (whatever the **** that means).

Thankfully I can fix my own tech but what ****** ****es me off is that they’re robbing people who don’t know any better and equip the store with “technicians” who can’t do their job properly.

You’re still taken for a ride if you know what to do because they’ll void your warranty if you do absolutely anything outside of ordinary use or refuse to advise you properly. Definitely the first and last time I purchase any PCs from here.