Disgusted with your service

I am really not happy with Incredible Connections. On the 30th Jan 2022 I went to the Walmer branch in PE to purchase an iPhone 11. The consultant assisting me confirmed that there is one on stock that they will order and be delivered after 6 days. I then requested that it be delivered at Hemmingways branch in East London.

I paid got my receipts and assured everything was fine. On the 6th working day I called to follow up assistant requested to get back to me after20 minutes after seeing that I didnt receive a call back I went to the store only to be told that there phone is not available when they assisted me on their system it showed that there were 3 instock but now it seems that they were put aside / belong to other clients. And they wont have any instock anytime soon.

Upon enquiring about my refund I was told it will take 5 working days. Now tell me why should I wait that long whereas when I purchased I paid iimmediately. Why should I now wait but it was not even my fault. Now there is a phone available somewhere else and I cant even go and buy because Incredible cnnections is sitting with my R11 999.0. I am disgusted to say the least, and I hope I never have to deal with you ever again.