DISGUSTED VERY POOR CUSTOMER SERVICE!!!!!!!

I placed a laptop order with Incredible connection on the 21/01/25. I paid first instalment using Payflex, the payment went through on my bank account. Immediately after placing an order and paying my order was cancelled. I called them trying to find out why was the order cancelled, a consultant told it was cancelled due to no payment, when I told them I paid and the payment went through they told me to take the matter with payflex. I contacted Payflex and Payflex asked me to wait for few days for Incredible connection to update their system- and claimed that on their side the payment and order was successful . After 6 days still there’s no order found for me in Incredible Connection . I then contacted Payflex again and they confirmed that they have paid them and provided evidence. INCREDIBLE CONNECTION REFUND ME!