Disgusted

I purchased a set of Samsung buds in December 2022.It is now 3 months later and the one side has completely stopped working.I went into incredible connection and was told to go to Samsung,I went to Samsung and was told to go to their repair store,I went to the repair store and was asked to provide proof of purchase ,I provided the proof and was asked for the invoice ,I provided the invoice and am told they need another invoice with an IME number …what the hell kind of service is this?Why am I being made to run around?Why can’t incredible connection speak to the repair store and provide the information?No service and no one to help.Do not waste your money purchasing a produce from incredible connection as they will give you the run around and absolutely no assistance when their product does not work