MM
Motsilili M
1 reviews | Active since May 2026
17 May 2026, 11:10
Disgruntled and dissapointed online shopping user - Order Number: #***1
I am extremely frustrated by the lack of communication and poor service. As a first-time user of your online shopping platform, this experience has been very disappointing and has left me regretting my decision to place the order online.
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Replies (1)MM
Motsilili M's updateReviewer Update
17 May 2026, 11:12My review was not complete - please see below for the full review
I placed an online order for a cellphone on 8 May 2016 through the Incredible Connection website.
When I followed up on the order the following Wednesday, I was informed that the item could not be dispatched because the seal had been broken. I escalated the matter and was assured that an alternative arrangement would be made.
Today, Sunday 17 May, I have followed up again and still have no clear information regarding the status of my order. I have received no feedback on my complaint, and each follow-up has resulted in conflicting information.
I am extremely frustrated by the lack of communication and poor service. As a first-time user of your online shopping platform, this experience has been very disappointing and has left me regretting my decision to place the order online.
MM
Motsilili M's update17 May 2026, 11:12
Reviewer Update
My review was not complete - please see below for the full review
I placed an online order for a cellphone on 8 May 2016 through the Incredible Connection website.
When I followed up on the order the following Wednesday, I was informed that the item could not be dispatched because the seal had been broken. I escalated the matter and was assured that an alternative arrangement would be made.
Today, Sunday 17 May, I have followed up again and still have no clear information regarding the status of my order. I have received no feedback on my complaint, and each follow-up has resulted in conflicting information.
I am extremely frustrated by the lack of communication and poor service. As a first-time user of your online shopping platform, this experience has been very disappointing and has left me regretting my decision to place the order online.