Disgraceful e-commerce store

Absolute disgrace of an e-commerce store.

Ordered a Samsung television on the 27th of November.

The first problem came with the verification of the tv licence, no assistance from any call center or social media staff, had to send about 10 emails to different people to get this sorted.

Delivery takes anything from 5 to 10 business days, which is a ridiculous timeframe in this day and age, on day 7 I started to follow up as nothing was happening to my order which I can track through the website.

The age old excuse of technical difficulties made its way to the forefront. The matter was escalated and no feedback was provided in the promised 24 hour timeframe and up to this day no feedback has been provided from the escalation.

I phoned them everyday for at least 5 days, with no success, and after one massive struggle I was finally told that the television was out of stock.

If you onto the website now one can still buy the exact television, so they are essentially ******** people and deriving interest on money that isn't theirs.

The refund process will now take 10 to 14 days, so they will have R7500 of my money interest free for a whole month.

No senior staff is available for a phone call, only the lackluster call center staff.

I was abruptly reminded why I haven't bought as much as a pack of tictacs from them in many many years.

Disgraceful.