DISCUSSING SERVICE OR USELESS STAFF

The financial institution Incredible Connection uses to finance products over 2 years has to be the worst ever. At the beginning of December 2025 we were informed that the balance owing was R***.xx, which was paid on the 12th December 2025. We sent through proof of payment and settlement. We received no confirmation. My wife sent it through another 3 times again with no confirmation. She called the institution and they informed her they would respond and confirmed it was settled. she received nothing but assured her the December debit order would not go off. Guess what....... it did and we had settled the account on the 12/12/2025. My wife was then informed they process debit orders on the 13/12/2025 so it would go off anyway. Clearly their systems do not talk to each other or do not work as they supposed too. Now we have to prove again we had settled the account and request the debit order be reimbursed to us. This will take 7 working days, which theyget interest on and after we have have been through what are the chances it will be reimbursed to us, AND OVER CHRISTMAS!!!!!!!! I guess this is a way to ***** peoples money to increase their profits.

DISGUSTING SERVICE OR USELESS STAFF