Disappointment turned into Happy Outcome

<p>I bought amongst other things a screen-protector for my iPhone. I asked if smebody could assist me in putting it on, but nobody was around and I was asked to come back the following day. The next day I was refered to the technical devision and the person there was rude and unfriendly and said that they would puton the screen-protector at a charge of R100. I was not prepared to pay R100 for a job that would take a minute or two. I called Incredible Connection Technical Support and complained. Today Mr Bernardus Bornwise from IC in Rosebank called me and apologised for the poor service, promised to take it up with the staff member in question. Mr Bornwise then also offered to have the screen-protector put on and as a gesture of goodwill refunded me for the screen protector. I am impressed! </p>