Disappointing Service

Disappointed with Incredible Connection, Walmer Park, Port Elizabeth. Poor service. What began as a happy experience turned into much hand-wringing and gnashing of teeth. Trying to get a refund for an item they incorrectly sold was like a hostage negotiation. It took 4 visits before they acknowledged and paid up. All of this for a R900 charger! Feels like a it took a chunk out of my life and desire to live........!@#$! Pls give your staff some training in assessing what the customer needs rather than selling them only whats in stock. Driving me nuts